Introduction

MACH-10 ("Company," "we," "us," or "our"), is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights with respect to it.

This policy applies to all information collected through our website (www.mach10usa.com), our quote request forms, and any other interactions you have with us — including when you contact us or when we contact you by phone, text message (SMS), email, or through social media platforms.

By using our website or submitting any form on our site, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.

Information You Provide Directly

• Full name
• Phone number (mobile and/or landline)
• Email address
• Physical address or ZIP/postal code
• Vehicle information (make, model, year, condition)
• Service preferences and interests
• Any other information you include in a quote request, contact form, or direct communication with us

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 9)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and provide the services you have requested
• To contact you by phone, text message, email, social media, or other channels to deliver the quote or service information you requested
• To send you promotional communications about our services, offers, and updates, subject to your consent where required by law
• To improve our website, services, and customer experience
• To maintain internal records and fulfill our legal and contractual obligations
• To comply with applicable laws and regulations

How We Contact You — Marketing Communications

We use multiple channels to communicate with you, including for marketing and promotional purposes. This section describes how each channel works and what rights you have.

4.1 Telephone Calls (Including Autodialer)

By providing your phone number and submitting a form on our website, you expressly consent to receive telephone calls from us or our authorized representatives, which may include calls made using an automatic telephone dialing system (autodialer) or prerecorded voice messages, for marketing and informational purposes. This consent is not a condition of purchasing any goods or services.

We comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable FCC regulations governing telephone contact. You may revoke your consent to receive autodialed or prerecorded calls at any time by contacting us using the information in Section 12, or by stating your request to opt out during any call with us. We will honor revocation requests within 10 business days.

4.2 Text Messages (SMS/MMS)

SMS Consent: By submitting your phone number on any form on our website, you expressly consent to receive text messages (SMS and MMS) from MACH-10, including messages sent using automated technology, for marketing, promotional, and informational purposes. Consent is not a condition of purchase.

Message Frequency: Message frequency may vary. You may receive up to 5 messages per week depending on your interactions with us and active promotions.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

Opt-Out: You may opt out of receiving text messages from us at any time by replying STOP to any message we send you. You may also text CANCEL, END, QUIT, or UNSUBSCRIBE — any of these will be honored. After opting out, you will receive one final confirmation message and no further promotional texts. Opting out of marketing texts does not affect your ability to receive service-related or transactional messages related to an active booking or service.

Help: For assistance, reply HELP to any message or contact us at [email protected] or 1-877-566-1638.

No Third-Party Sharing for Marketing: We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing or promotional purposes. Your phone number and SMS consent information will not be shared with affiliates for marketing purposes. We may share your information with service providers who assist us in operating our SMS program (such as our SMS platform provider), solely for that purpose and subject to confidentiality obligations.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed.

4.3 Email

We may send you promotional emails about our services, special offers, and updates using the email address you provide. We comply with the CAN-SPAM Act, 15 U.S.C. § 7701 et seq. Every marketing email we send will include a clear and conspicuous unsubscribe link. You may opt out of promotional emails at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process opt-out requests within 10 business days.

Opting out of promotional emails does not affect transactional or service-related emails (such as booking confirmations or service reminders).

4.4 Social Media

We may contact you or engage with you through social media platforms including, but not limited to, Facebook, Instagram, and others. We may use social media advertising platforms to display targeted advertisements to you based on information you have provided to us or based on your activity on those platforms, subject to each platform's own privacy policies and your settings on those platforms. We are not responsible for the privacy practices of third-party social media platforms.

4.5 Other Channels

We reserve the right to contact you through any other communication channel that we deem necessary to deliver our services or fulfill our obligations to you, consistent with applicable law and your consent preferences.

Consent Revocation

You have the right to revoke your consent to be contacted at any time, through any reasonable method. Reasonable methods include, but are not limited to:

• Replying STOP to any text message
• Clicking the unsubscribe link in any email
• Calling us at 1-877-566-1638 and requesting to be removed
• Emailing us at [email protected] with a request to stop contact
• Verbally requesting during any phone call that we stop contacting you

We will honor all revocation requests within 10 business days of receipt. Following a revocation, we may send one final confirmation message acknowledging your opt-out. Revoking consent for marketing communications does not affect your ability to receive service-related communications tied to an active service engagement.

Do Not Call Registry

We maintain an internal Do Not Call list. If you ask us not to contact you, we will add your number to our internal Do Not Call list and honor that request indefinitely. We also comply with the National Do Not Call Registry maintained by the Federal Trade Commission. If you are registered on the National DNC Registry, we will not contact you for telemarketing purposes unless you have provided us with prior express consent or we have an established business relationship with you (defined as a transaction or inquiry within the prior 18 months for transactions, or 3 months for inquiries).

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our business, including our SMS messaging platform, email marketing platform, CRM software, and website hosting provider. These parties are contractually obligated to use your information only as directed by us and to maintain appropriate security measures.
• Legal Requirements: We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Specific to SMS: No mobile opt-in information, SMS consent data, or text messaging originator opt-in data will be shared with any third party for marketing or promotional purposes under any circumstances.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain our business records, and to comply with our legal obligations. SMS opt-in and consent records are retained for a minimum of 4 years to support compliance with applicable statutes of limitations under the TCPA. You may request deletion of your personal information at any time (see Section 10).

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our advertising efforts. Cookies are small data files stored on your device. You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

We may use third-party analytics tools (such as Google Analytics) and advertising pixels (such as the Meta Pixel) that collect information about your activity on our website to help us measure the effectiveness of our advertising campaigns. These tools operate under their own privacy policies.

Your Rights & Choices

Depending on your state of residence, you may have the following rights with respect to your personal information:

All Users

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information as defined under the CCPA. To submit a California privacy rights request, contact us using the information in Section 12.

Florida, Texas, and Hawaii Residents

Residents of these states may have additional rights under applicable state privacy and telemarketing laws. We comply with the Florida Telephone Solicitation Act (FTSA), applicable Texas telemarketing statutes, and all other state-specific laws governing the contact methods described in this policy.

To exercise any of your privacy rights, contact us at [email protected] or by mail at the address in Section 12. We will respond to verifiable requests within 30 days.

Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of data in transit, secure server infrastructure, and access controls limiting who within our organization can access your information. However, no method of transmission over the internet or electronic storage is 100% secure. By using our services, you acknowledge that you understand and accept this inherent risk.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of any form of communication, please contact us:

• Company: MACH-10 Ceramic Coatings
• Phone: 1-877-566-1638
• Email: [email protected]
• Website: www.mach10usa.com